8www Privacy Policy
Last updated: 14 November 2026 · Applies to all players registered at 8-www.club
This Privacy Policy explains what personal information 8www collects when you use our website and services, why we collect it, and what choices you have. We have written it in plain English so it is easy to read without a legal background.
Who Operates 8www
8www operates the online casino and sports-betting platform at 8-www.club. When this policy says "we", "us", or "our", it means 8www. When it says "you" or "your", it means any visitor or registered player who uses the site.
We are the data controller for personal information processed under this policy. If you have a question about how your data is managed, the right place to ask is our 24/7 Live Chat.
2. Data We Collect
We collect only what we genuinely need to run a safe and fair platform. The table below summarises the main categories.
| Category | Examples | Collected When |
|---|---|---|
| Account details | Name, date of birth, email address, username | Registration |
| Contact information | Mobile number, country, city | Registration or account update |
| Identity documents | National ID Card (NID), Passport, or Driving Licence | Before your first withdrawal (account verification) |
| Payment data | bKash/Nagad/Rocket account number, transaction reference | Deposit or withdrawal requests |
| Device and usage data | IP address, browser type, device model, session duration | Automatically, during site visits |
| Gaming activity | Bets placed, games played, win/loss history | Continuously during play |
| Communications | Live chat transcripts, support ticket content | When you contact our team |
We do not collect your bKash PIN, mobile banking password, or any authentication credentials. Those stay between you and your payment provider.
3. Why We Collect It
Each piece of data we hold has a specific purpose. We do not collect information speculatively or sell it to advertisers.
Running your account
We need your name, contact details, and date of birth to create and maintain your player account, process deposits via bKash or Nagad, pay out winnings, and send account notifications you have asked for.
Preventing fraud and verifying age
Bangladesh law and responsible-gaming standards require us to confirm that every player is at least 18 years old. Identity documents (NID, Passport, or Driving Licence) are reviewed within 24 hours of submission and used only for this purpose.
Keeping the platform fair
Device data and gaming-activity logs help us detect suspicious patterns, block duplicate accounts, and investigate any disputes fairly.
Improving the experience
Anonymised usage data tells us which pages load slowly or which games players find hard to reach, so we can fix problems in future releases of the 8www app and website.
Legal obligations
We may be required to retain certain transaction records or disclose information to a regulatory authority under applicable law. We will only do this when legally compelled.
4. When We Share Your Data
We do not sell, rent, or trade your personal information. We share data with third parties only in the following situations:
- Payment processors: bKash, Nagad, Rocket, Upay, and Bank Transfer partners receive only the transaction details they need to process a deposit or withdrawal. They do not receive your gaming history.
- Game providers: Pragmatic Play, Playtech, Red Tiger, Spribe, Ezugi, and Habanero receive a session token when you launch a game. They do not receive your name or payment details.
- Technical service providers: Hosting, analytics, and customer-support tools are provided by companies that process data only on our instructions and under data-processing agreements.
- Legal authorities: We disclose data when required by a valid legal order. We will notify you where permitted by law.
Any third party that handles your data on our behalf is contractually required to protect it and use it only for the agreed purpose.
5. How Long We Keep It
We keep account data for as long as your account is active, and for a defined period after closure to satisfy legal and audit requirements. The table below gives typical retention windows.
| Data Type | Retention Period |
|---|---|
| Account registration details | Duration of account + 5 years after closure |
| Transaction and payment records | 7 years (financial-record requirement) |
| Identity documents | 5 years after account closure |
| Live-chat and support transcripts | 2 years |
| Device / session logs | 13 months |
Once a retention period ends, data is securely deleted or anonymised so it can no longer be linked to you.
6. Your Rights
As a player, you have the following rights regarding your personal data. To exercise any of them, contact us via 24/7 Live Chat and we will respond within a reasonable time.
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to fix inaccurate or incomplete information in your account.
- Deletion: Request deletion of your data where we have no legal obligation to retain it. Note that some records must be kept for the periods listed in Section 5.
- Restriction: Ask us to pause processing while a correction or deletion request is being reviewed.
- Objection: Object to processing based on legitimate interests, such as certain analytics uses.
- Portability: Request your account and transaction data in a structured, machine-readable format.
7. Cookies and Tracking
We use cookies and similar technologies to keep you logged in, remember your preferences, and collect anonymised analytics. The main types are:
- Essential cookies: Required for login sessions, the shopping basket for deposits, and security checks. You cannot opt out of these while using the site.
- Analytics cookies: Measure page-load times, error rates, and navigation paths in aggregate. No data is linked to your name.
- Preference cookies: Remember settings like language or odds format between visits.
You can clear cookies through your browser settings at any time. Clearing essential cookies will log you out of your account.
8. Keeping Your Data Secure
All data in transit between your device and our servers is protected by SSL/TLS encryption. Data at rest is stored on access-controlled servers. Payment transactions go through the secure APIs of bKash, Nagad, and other providers; we never store your mobile-banking PIN or password.
Our team reviews access logs regularly and runs periodic security assessments. If we ever discover a breach that affects your personal data, we will notify you promptly through the contact details on your account.
9. Players Under 18
Our platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has created an account, please contact us immediately via Live Chat and we will close the account and delete the associated data without delay.
10. Changes to This Policy
We update this policy when our practices change or when regulations require it. The "Last updated" date at the top of this page shows when the current version took effect. For significant changes, we will send a notice to the email address on your account before the change comes into force. Continuing to use 8www after that date means you accept the updated policy.
11. Contact Us
If you have a question about this policy or want to exercise one of your rights, the fastest route is our 24/7 Live Chat, available directly in the site and in the mobile app. For formal written requests, you can also raise a ticket through the help centre. We do not publish an email address for data requests; Live Chat creates a written record and gets you a faster response.