8www Frequently Asked Questions

Go to the registration page and fill in your name, mobile number, and a password. The whole process takes about two minutes. You must be at least 18 years old and located in Bangladesh to register. One account per person — duplicate accounts will be closed.

Before your first withdrawal, you will need to submit one government-issued photo ID: a National ID Card (NID), Passport, or Driving Licence. Upload a clear photo through your account dashboard. Our team reviews submissions within 24 hours. Having your ID ready before you request a withdrawal speeds the process up considerably.

Yes. Contact our 24/7 Live Chat support team and they will walk you through the verification steps required before the change is made. For security reasons, this cannot be done directly from your account settings without agent assistance.

Use the "Forgot Password" link on the login page. Enter your registered mobile number and follow the SMS prompt to reset. If you do not receive the SMS within a few minutes, check that your number is correct and try again, or contact Live Chat.

We currently accept bKash, Nagad, Rocket, Upay, and Bank Transfer. All are processed in BDT. We do not accept payments from third-party accounts — the name on your payment account must match your 8www account name.

The minimum deposit is ৳150. There is no published maximum for a single deposit. Funds from bKash and Nagad typically appear in your 8www balance within 3 minutes. Bank Transfer may take slightly longer depending on your bank. If your deposit does not arrive after 10 minutes, keep your transaction reference handy and contact Live Chat.

Yes. All transactions use encrypted connections. Always use the deposit number shown inside your account dashboard — do not use numbers shared in social media or chat groups, as those may be fraudulent. If you have any doubt about a payment number, verify it with Live Chat before sending.

The minimum withdrawal is ৳1,000 and the daily maximum is ৳125,000 (Bronze tier). Higher VIP tiers have higher daily limits. Standard withdrawals are processed in approximately 13 minutes. First-time withdrawals may take up to 2 hours while your account verification is confirmed. See the Withdrawal Guide for full details.

Common reasons include: your account has not yet completed identity verification; your withdrawal amount is below ৳1,000; active bonus funds have not met the wagering requirement (6× the bonus amount); or the name on your bKash/Nagad account does not match your 8www account. Contact Live Chat with your transaction ID and they can tell you exactly what is needed.

No. You only need to submit your documents once — before your first withdrawal. After that, your account stays verified and future withdrawals go through without repeating the process, unless we request updated documents for security reasons.

When you make your first deposit, 8www adds 140% on top of it, up to a maximum of ৳19,500. So if you deposit ৳500, you receive ৳700 in bonus funds. To withdraw any winnings from that bonus, you need to wager the bonus amount 6 times across eligible games. The bonus is valid for 7 days from the date it is credited. Full terms are on the Bonus & VIP page.

All players earn a daily cashback of 1.7% on net losses (Bronze tier). Higher VIP tiers receive more, up to 3.2% at Black Diamond level. Cashback is calculated on the previous day's activity and credited automatically — you do not need to submit a claim. There is no wagering requirement on cashback.

No. The 15% reload bonus also carries a 6× wagering requirement before the bonus portion can be withdrawn. Your original deposit funds are not locked — only the bonus amount needs to be turned over. Check the bonus section in your account dashboard to track your progress.

The lobby includes titles from Pragmatic Play, Playtech, Red Tiger, Spribe, Ezugi, and Habanero. Together these studios cover slots, fishing games, live dealer tables, and instant-win formats. The full catalogue runs to around 3,800 games. Browse by provider or category from the Casino page.

RTP stands for Return to Player — it is the percentage of total bets a game pays back over a very large number of rounds. For example, Legend of Perseus (Habanero) has a published RTP of 97.7%, meaning it returns ৳97.70 for every ৳100 wagered on average over time. A higher RTP reduces the house edge, but it does not guarantee results on any single session. Use it to compare games, not as a prediction of your outcome.

Yes. The site works in your mobile browser without installation. For a faster, more reliable experience — especially on slower connections — download the free 8www Android app (version 3.3.5, 58 MB, requires Android 6.0 or above). An iOS version is not currently available.

Contact our 24/7 Live Chat team and ask to set a daily, weekly, or monthly deposit limit, or a loss limit. Limits take effect immediately. Increasing a limit requires a 7-day cooling-off period before the change is applied; reducing a limit takes effect right away. We encourage all players to use these tools proactively rather than reactively.

You can request a self-exclusion period (ranging from 30 days to permanent) through Live Chat. During self-exclusion you will not be able to deposit, place bets, or receive promotional messages. Funds remaining in your balance can be withdrawn after account verification is complete. Read more on the Responsible Gaming page.