Responsible Gaming at 8www

Our Commitment to Players

8www is designed so that players in Bangladesh can enjoy casino games and sports betting without it becoming a problem. We believe that gambling should be a leisure activity — something you do with money you can afford to spend, for a fixed amount of time you choose in advance.

We follow a strict policy: no account can be opened by anyone under 18 years old, and we provide a set of practical tools that let every player control how much they deposit, how long they play, and whether they need a cooling-off period. These tools are always free, always available from your account settings, and always processed quickly.

If you notice that gambling is affecting your work, relationships, or finances, please use the tools on this page or reach out to our 24/7 live chat. There is no judgment — getting help early is the right move.

Age Policy — 18+ Only

You must be at least 18 years old to register and play on 8www. This is a firm rule, not a guideline. During the account verification process, you will be asked to submit one of the following documents:

• National ID Card (NID)
• Passport
• Driving Licence

Documents are reviewed within 24 hours. Your first withdrawal cannot be processed until your identity is confirmed. If we have any reason to believe an account holder is under 18, the account will be suspended immediately and all funds held pending a review.

Set Your Spending Limits

The easiest way to stay in control is to decide your budget before you start. Inside your account settings you can set the following limits at any time:

Lowering a limit always takes effect straight away. Raising a limit or removing one requires a waiting period — this delay is intentional, giving you time to reconsider before the change is applied.

The minimum deposit on 8www is ৳150. We recommend setting a daily limit at the outset so that a single session never costs more than you planned.

Take a Break or Self-Exclude

Sometimes you need more than a deposit limit. We offer two stronger options:

Cooling-Off Period

A cooling-off period temporarily suspends your account for a period you choose: 24 hours, 7 days, 30 days, or 90 days. During this time you cannot log in, deposit, or place bets. You can still request a withdrawal of any existing balance. Contact 24/7 live chat or go to Account Settings > Responsible Gaming to activate it. It takes effect within minutes.

Self-Exclusion

Self-exclusion is a longer-term option. You choose a period of 6 months, 1 year, 3 years, or permanent exclusion. Once activated:

• Your account is locked immediately — you cannot log in or deposit.
• You will be removed from all promotional mailings.
• Any remaining balance can be withdrawn after identity verification.
• A permanent self-exclusion cannot be reversed. A timed exclusion cannot be shortened; it can only be ended after the full period has passed and you submit a written request via live chat, followed by a 7-day reflection period before the account reopens.

Recognise the Warning Signs

Problem gambling often builds gradually. The following signs suggest it may be time to pause and talk to someone:

• Spending more than you planned, or chasing losses to recover money.
• Borrowing money, using bill payments, or skipping meals to fund gambling.
• Feeling restless or irritable when you are not gambling.
• Hiding your gambling activity from family or friends.
• Missing work, studies, or family commitments because of time spent gambling.
• Continuing to play even when you have decided to stop.
• Using gambling to cope with stress, loneliness, or low mood.

If you recognise two or more of these in yourself, please use our self-exclusion tool or contact a support organisation below. Recognising the pattern early makes it much easier to address.

Protect Children from Gambling

If you share a device with children or young people, take these practical steps to prevent accidental access to gambling sites:

• Use a strong, unique password for your 8www account and do not share it.
• Always log out after each session, especially on shared phones or tablets.
• Enable your device's built-in screen time or parental control settings.
• Consider installing a third-party filtering tool such as Net Nanny or similar on shared devices.
• Keep bank cards and bKash/Nagad accounts secured so they cannot be used without your knowledge.

If you believe a child has accessed this site through your account, contact our live chat immediately. We will suspend the account and investigate without charge.

Where to Get Help

Several organisations provide free, confidential support for anyone affected by problem gambling. Speaking to a trained counsellor is completely confidential and costs nothing.

Reaching out is a sign of strength, not weakness. These services are confidential, and speaking to them does not affect your 8www account in any way.

Contact 8www Support

Our 24/7 live chat team is trained to handle responsible gaming requests with care and without judgment. You can contact us to:

• Activate a cooling-off period or self-exclusion right now.
• Set or adjust deposit, loss, or session limits.
• Request a full transaction history so you can review your play.
• Close your account permanently.
• Ask any question about the tools described on this page.

All responsible gaming requests are processed as a priority and are logged on your account. We retain these records securely and they are never shared with third parties for marketing purposes.